xx999 Privacy Policy
Find out how your personal information is collected, why it is used, and how it is kept secure — all explained in full here.
Table of Contents
Introduction
xx999 is an online gaming and betting platform that operates for Bangladeshi users. Your privacy matters greatly to us. This Privacy Policy explains in detail what kinds of information we collect when you use the xx999 website and related services, how we use that information, and what steps we take to keep your data secure.
This policy is an integral part of xx999's Terms and Conditions. By using our services, you are considered to have fully accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services.
This Privacy Policy applies only to websites and apps operated by xx999. We are not responsible for the privacy policies of any third-party websites.
Data Collection
xx999 collects two types of information from users — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
When you register an account or use our services, the information you provide yourself includes:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport number (for identity verification)
- Payment information — such as bKash, Nagad, Rocket, or Upay account details
- Information from communications with our support team
2.2 Automatically Collected Information
When you use xx999, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Session duration and pages visited
- Gaming history and transaction records
- Login time and location information
2.3 Information Received from Third Parties
When required for identity verification and fraud prevention, we may sometimes collect information from third-party verification services. Such data collection is limited and conducted only for specific purposes.
Purpose of Data Use
xx999 uses the information collected for the following purposes:
3.1 Account Management and Service Delivery
Your information is used to create, verify, and maintain your account. This information is essential for processing deposits, withdrawals, and gaming activity smoothly.
3.2 Security and Fraud Prevention
Information is analysed to detect and prevent unauthorised access, money laundering, and other illegal activity. Keeping users' accounts secure is our priority.
3.3 Service Improvement
By analysing data on user behaviour and preferences, we improve the gaming experience, website performance, and customer service.
3.4 Communication and Support
Your contact information is used to send you transaction notifications, account alerts, and other necessary updates. It is also needed to run our live chat and email support efficiently.
3.5 Legal Compliance
Certain information may need to be stored and processed to comply with applicable laws and regulations. In such cases, data use is limited and strictly controlled.
Data Storage and Security
xx999 has adopted industry-standard technical and organisational measures to ensure the security of your personal information.
4.1 Encryption and Cybersecurity
All data transfers are secured using SSL (Secure Socket Layer) encryption technology. Sensitive data stored on servers is protected with advanced encryption methods. Regular security audits are carried out to identify and quickly resolve any vulnerabilities.
4.2 Data Retention Period
Your information is retained for as long as your account is active and for the period required by legal obligations. Even after an account is closed, certain information — such as transaction history — may be kept for a defined period as required by law.
4.3 Access Controls
Access to your information is granted only to authorised staff, who are bound by strict confidentiality agreements. All access to data is logged and reviewed regularly.
Sharing Data with Third Parties
xx999 does not sell or rent your personal information. However, in certain situations some information may be shared with trusted third parties:
5.1 Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. This information is used solely to process transactions.
5.2 Game Providers
When you play games from Pragmatic Play, Evolution, JILI, PG Soft, or other game studios, limited gaming data may be shared with the relevant provider. This information is necessary for game operation.
5.3 Law Enforcement Agencies
As part of legal obligations, specific information may be provided upon request from a legitimate government or law enforcement agency. In such cases, we supply only the information required by law.
5.4 Technology Service Providers
A controlled amount of data may be shared with trusted technology partners to ensure technical services such as cloud storage, analytics software, or cybersecurity services. These partners are contractually required to adhere to xx999's privacy standards.
Cookies and Tracking Technologies
The xx999 website and app use cookies and similar technologies. Cookies are small text files stored on your device that improve website functionality and the user experience.
6.1 Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions, ensuring security, and saving your preferences. They cannot be disabled.
6.2 Analytics Cookies
Analytics cookies are used to understand how visitors use the website. They help us identify popular pages and improve the overall experience. This information is always collected in aggregated form.
6.3 Cookie Controls
You can control or disable non-essential cookies by changing your browser settings. However, disabling cookies may limit some website functionality.
User Rights
You have the following rights over your personal information:
7.1 Right to Access
You may request to know what information xx999 holds about you. We will provide a copy of your stored information within a reasonable time.
7.2 Right to Correction
If the information stored about you is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings; for other cases, contact our support team.
7.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, ongoing disputes, or an active account, it may not always be possible to delete all information immediately.
7.4 Right to Object to Data Processing
You may object to the use of your information for marketing communications. In such cases, we will stop the relevant communications as requested.
To learn more about maintaining responsible gaming habits, we recommend reading our Responsible Gaming page, which discusses in detail how to manage your own gaming limits.
Protection of Minors
All services on xx999 are exclusively for individuals aged 21 and above. We do not collect personal information from minors and do not permit them access to the platform.
Age is verified during the registration process. If we become aware that a minor has created an account, the account will be closed immediately and all collected information will be deleted.
If a parent or guardian suspects that their minor child is using this platform, please contact our support team without delay.
Policy Changes
xx999 may update this Privacy Policy from time to time. Changes may be made due to service improvements, technical updates, or legal requirements.
If any significant changes are made, a notification will be sent to your registered email or mobile number and the last-updated date on this page will change. Continuing to use the service after the changes are made will be considered acceptance of the new policy.
We recommend reviewing this page regularly. For more information about us and how the platform works, visit our About Us page.
Contact
If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please get in touch with us:
- Chat with us directly via 24/7 live chat — support is available in both Bengali and English
- Email: [email protected]
We will try to respond to privacy-related requests as quickly as possible. For general questions and service-related matters, you will find useful information on our FAQ page.